Frequently asked questions
Our customers mean a lot to us, and we want to make sure you have everything you need. Check out our shop policies and ordering info below. If you can’t find what you’re looking for or need help right away, call or email us, we’re happy to help.
Do you offer same day delivery or same day pickup?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What areas do you deliver to?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you deliver to hospitals, funeral homes and nursing homes?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I request specific flowers or colors?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How far in advance should I order for weddings, events, or standing sprays?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What if the flowers I chose are not available?
Sometimes we may need to make substitutions based on seasonal availability and what’s in stock. If we do, we’ll always keep the same overall style, theme, and color palette, and use flowers of equal or greater value.
Keepsake items may also be substituted if an item is unavailable, especially during major holidays.
For single-flower designs (like all roses or orchids), we’ll do our best to match the exact flower, but the color may vary if needed.